(4th June, 2009)The Smart Cube, a global Knowledge Process Outsourcing services company, today announced that it has been named on The Black Book of Outsourcing's prestigious 2009 "50 Best Managed Global Outsourcing Vendors" list, as announced in The Wall Street Journal.

The Smart Cube was ranked at #39 on the list, ahead of several industry heavyweights and was placed in the highest ten percent of all firms judged in each survey area: C-Level Commitment, Human Capital Performance, Corporate Direction, Leadership Impact, and new for this year 5 questions on Accountability, Trust and Transparency. Rankings are based strictly on responses from client surveys. For eight weeks each spring, Brown-Wilson Group - which authors The Black Book of Outsourcing (Wiley Publishers) –surveys outsourcing users and C-level officers to gain a buy-side decision-maker perspective on the global services industry. After a stringent external auditing process, the client experience responses of nearly 24,000 buyer executives determined the 2009 Black Book of Outsourcing rankings. Developed in 2004, its annual study is recognized as the single measure as the only independent industry standard for customer satisfaction in the global services industry. Over half of the responses are gathered from CXO-level and governance respondents.

These top performance suppliers emerge through ranking the fifty highest among 4,839 global outsourcing suppliers of various service lines and locations, based on the collective client experience of nearly 24,000 user respondents in 2009. 1,671 suppliers from 45 countries, who received at least ten verifiable client ballots, were qualified for the 2009 Black Book 50. Vendors can not influence or opt out of the balloting process. According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The Black Book of Outsourcing, "The Smart Cube ranked among the top suppliers due to its continuous focus on customer satisfaction in research and analytics services, and successfully engage and manage outsourcing relationships as recognized by their actual clients."

 “We are absolutely delighted to know that The Smart Cube has been named on The Black Book of Outsourcing's prestigious 2009 50 Best Managed Global Outsourcing Vendors list. This is the industry Gold Standard globally as far as recognition in outsourcing is concerned and we are one of only 3 KPO vendors who have featured in this list. This is truly a fantastic recognition for our firm and many thanks to our clients for their vote”, said Sameer Walia, Managing Director, The Smart Cube.

ABOUT THE SMART CUBE

The Smart Cube is a global research firm that specializes in providing customized corporate, procurement and supply chain research to global corporations, management consulting firms and specialist procurement service providers. The Smart Cube was named in The Black Book of Outsourcing's prestigious 2009 "50 Best Managed Global Outsourcing Vendors" list.  Headquartered in London, the firm has offices in New York, Chicago, Detroit, Timisoara, New Delhi and Hong Kong. For more information, visit www.thesmartcube.com. 

ABOUT BROWN-WILSON GROUP

Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, (a Data Monitor Company) measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.

BLACK BOOK 50 METHODOLOGY

The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users world-wide and available at www.theblackbookofoutsourcing.com . In March, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 5, 2006. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0= deal breaking dissatisfaction and 10= overwhelming exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.