The Smart Cube, a leading global business and investment research services firm, today announced that it has been named as the #1 Knowledge Process Outsourcing (KPO) Firm globally, based on overall customer satisfaction, in The Black Book of Outsourcing's prestigious 2011 KPO Survey Rankings.

The Smart Cube’s first place ranking places it at the forefront of the KPO industry, across a range of parameters including requirements awareness, shared goals, financial benefits, risk mitigation, partnership approach, problem resolution, corporate reputation, skills and resources and future orientation.

The BBO Rankings were strictly based on responses from client surveys of 2,751 global outsourcing suppliers of various service lines and locations. Vendors can neither influence nor opt out of the balloting process. Developed in 2004, the study is recognized as the only independent industry standard for customer satisfaction in the global services industry.

Eamonn Kennedy, Black Book of Outsourcing research director at Datamonitor, comments:   “Placing 1st in the ranking is an esteemed accomplishment.  Companies that acquire such status do so because of their unparalleled dedication to their customers.  It has been clear from our survey evaluations that The Smart Cube has repeatedly been named as a great provider for client organizations to partner with.”

“Achieving the #1 ranking in the survey is an incredible honor.  Our firm is proud of the exemplary service and the value we continue to provide our clients,” said Omer Abdullah, Managing Director, The Smart Cube.  “It is our goal to continue to improve on the value we deliver to clients through a continued focus on our core principles of client service, high value research breadth and depth, and superior employee development.”  Gautam Singh, Managing Director, The Smart Cube, added “This achievement is a function of two factors – our clients, to whom we have dedicated ourselves to delivering insightful research and analytics to help them make better business decisions, and our talented people, who have never wavered on their commitment to deliver impeccable client service every single day.”

ABOUT THE SMART CUBE

The Smart Cube is a global professional services firm that provides customized business and financial intelligence to global corporations, financial services firms, and management consultancies throughout the world. Headquartered in London, the firm has offices in Chicago, New York, Detroit, London, Zurich, Timisoara and New Delhi.