When the dust settles, what can AI actually deliver in procurement?

There’s been a lot of hype around AI - ChatGPT-3 made almost every news headline, lauded as a groundbreaking tool that will change every industry. In reality, when the dust settled, it wasn’t the perfect solve-all solution people initially thought it was. But it has left many procurement leaders looking to really understand what value GenAI can bring to their organisations. Omer Abdullah takes the opportunity to separate reality from hype, and discusses the true potential of the technology in Spend Matters.