Dramatic changes in the role of the procurement function over recent years have meant a remit that exceeds traditional operational responsibilities, often having a critical impact on shaping business models. The challenge is to continue adding value – addressing new opportunities and risks, and becoming a strategic business function – without increasing overall cost.
CPOs need to think differently about three key assets – data, technology and people – and how to bring them together to deliver for their stakeholders.
Today’s procurement teams face a deluge of data from internal and external sources, and in the digital age, new data streams are emerging every day. Many companies have yet to overcome the problems of poor quality data, held on disjointed legacy systems. Historical spend data is often uncategorised and needs significant cleansing before it can form the basis of a forward-facing outlook.
So, while procurement teams can access an immense amount of information, it’s a challenge to deliver valuable, actionable insights. Used wisely and effectively data can deliver robust insights to underpin every decision and tackle today’s challenges head on. Mismanage it, and it can swamp internal teams and lead to indecision and paralysis.
Technology is frequently seen as being the answer. We heard an enormous amount about digitalisation, and the promises of AI and ML in 2017, yet few organisations are ready to adopt these new digital technologies. Many procurement operation teams recognise they have yet to make the most of existing technology, and tackling the problems that come with legacy systems, so their focus is on getting the basics right.
The first task is to understand which technologies are applicable to organisational challenges and maturity, and this assessment is important to create a digital roadmap for the future. Technology is only an enabler – not the complete solution – and needs to be fine-tuned to match individual business contexts.
In theory, putting data and tech together creates intelligence, but all too often the process fails to produce relevant insights. It is the third asset – people – which can have a major impact on the potential to generate valuable business information.
There are plenty of talented procurement professionals, yet many CPOs believe their teams lack the skills required to turn strategy into results. They recognise that unless they have greater visibility and insight, it’s difficult to make the right decisions. For category and contract managers, the largest skill gap is in analytics, where teams struggle to use levers including external market intelligence, supplier portfolio optimisation and actionable spend analysis to best effect.
As procurement’s influence in organisations grows, innovative technology gets introduced, and new data streams become available, the function must also evolve. This necessitates continuous review of existing skills and capabilities, and identification of gaps. In many cases, it makes sense to leverage external resources for specific capabilities, while also investing in developing relevant internal skills.
Giving procurement the edge
CPOs today need to think differently, evolve and drive new sources of value, over and above the conventional strategies of spend consolidation and supply base restructuring.
For more insights, read our white paper: Data, Tech, Talent: Giving procurement the edge – looking at solutions to overcome the data deluge, decode technology, and solve the skills gap
The Smart Cube helps businesses accelerate their procurement transformation with intelligence that gives them an edge. Learn how our solutions combine strategic research, advanced analytics and best of breed technology, to provide the actionable insights you need, delivered straight to your desktop.